Due to health regulations, edible products cannot be returned.
Missing Item From your Order
All our orders are double counted for accuracy before they leave our warehouse. But if you believe you have a product missing from your order, please contact us within 3 days of receipt so we may initiate an inquiry, we will either send the missing product or issue you a refund.
If You Receive A Damaged or Incorrect Product
If you have received a damaged or incorrect product, please contact us within 7 days of receipt and we will replace the damaged or incorrect product or issue you a refund. You will be provided with further instructions for returning the damaged item or incorrect product.
If You Are Not Satisfied with the Product you Purchased
If you are unhappy with your product, simply send us an email with 30 days of receipt to request a return authorization number. Please include your order number with your request.
For unused products in their original packaging, we will issue a credit (less shipping and handling charges) upon receipt of the returned items. There is a 20% restocking fee for items returned simply because you changed your mind. For items which arrive back damaged or missing packaging, we will not issue a credit. Items that have been used will be refused and either returned to sender at the sender's expense or thrown away.
Pack the products to be returned in the original shipping carton sealed with sealing tape (not masking tape) and mail to -
How Sweet Is That? Returns
Return Authorization #
138 Cook Street
Attention: Sherry Potter
You are responsible for return shipping, brokerage fees, duties and taxes if applicable. In order to avoid incurring the a fore mentioned, ship via the postal service, not a courier service, with customs documentation declaring that the contents are returned goods. Returned shipments should be appropriately insured; How Sweet Is That? can not be held responsible for non-delivery or damage to the products during shipping. Items returned without return authorization will not be accepted and will be returned to the sender at the sender's expense.We reserve the right to cancel any order at our own discretion.